Return Policy

At Mahesh Mens Touch, we aim to get your order to you as quickly as possible. FREE 30-Minute Delivery — Pincodes 504208, 504301, 504302, 504303 (Mancherial & adjacent zones): Orders within these pincodes are delivered free of charge within 30 minutes of order confirmation, during store hours. India-Wide Standard Shipping — All Other Pincodes: For all other locations across India, orders are shipped the next business day. Actual delivery time depends on your location and courier. Free Shipping: All orders above ₹999 ship free across India. Orders below ₹999 attract a nominal shipping charge calculated at checkout.

• •Pincodes 504208, 504301, 504302, 504303 (Mancherial & adjacent zones): FREE 30-minute home delivery during store hours.
• •Telangana (Other Pincodes): Next-day shipping in most cases.
• •Rest of India: Next-day shipping for most serviceable pincodes. Actual delivery time depends on location and courier.
• •Quick-Delivery Hours: 30-minute delivery is available during store hours (Mon–Sat 9 AM–7 PM, Sun 10 AM–4 PM).
• •Public Holidays: No dispatches on public holidays. Orders placed on holidays will be dispatched the next working day.

Free Shipping: All orders above ₹999 qualify for free shipping, regardless of location. Standard Shipping: For orders below ₹999, a shipping charge will be calculated and displayed at checkout based on your delivery pincode. FREE 30-Minute Delivery (Pincodes 504208, 504301, 504302, 504303): No charge — quick delivery is free for any order value within the eligible pincodes during store hours. Note: Shipping charges, if applicable, are non-refundable unless the return is due to our error (wrong item or defective product).

Once your order is dispatched, you will receive a confirmation message with tracking details via: • SMS to your registered mobile number • Email to your registered email address You can also track your order anytime from the My Orders section after logging into your account. If you have not received a tracking update within 24 hours of placing your order, please contact us at contact@maheshmenstouch.com or call +91 9347155342.

At Mahesh Mens Touch, customer satisfaction is at the heart of everything we do. We want you to be completely happy with your purchase. If for any valid reason you are not satisfied, we offer a 7-day return window from the date of delivery. This policy applies to all purchases made through our online store and physical store at Mancherial, Telangana.

You may initiate a return within 7 days of receiving your order. To be eligible: • Contact us within 7 days of delivery — via email at contact@maheshmenstouch.com or by calling +91 9347155342 • Provide your order number, the item(s) you wish to return, and a clear reason for the return • Our team will review your request and respond within 2 business days • Once approved, you will be guided on how to send the item back Returns initiated after 7 days of delivery will not be accepted under any circumstances.

• •Wrong Item Delivered: You received a product different from what you ordered (wrong style, colour, or article).
• •Wrong Size Delivered: The size delivered does not match the size you ordered as per your invoice.
• •Manufacturing Defect: The garment has a visible defect — broken stitching, colour bleed, torn fabric, or faulty embroidery — that was not caused by handling.
• •Damaged During Shipping: The product arrived damaged due to transit mishandling. Photographic evidence is required.
• •Significantly Not as Described: The product is materially different from its description or images on our website.

• •Unused and Unworn: The item must be in its original, unworn, and unwashed condition.
• •Original Packaging: All original tags, labels, and packaging must be intact and attached.
• •No Alterations: Items that have been altered, tailored, or customised are not eligible for return.
• •Within 7 Days: The return request must be raised within 7 days of the delivery date.
• •Proof of Purchase: A valid order confirmation or invoice must be provided.
• •Evidence for Defects: For defect or damage claims, clear photographs must be shared via email at the time of raising the return request.

Step 1 — Contact Us within 7 days of delivery using any of the following: • Email: contact@maheshmenstouch.com • Phone / WhatsApp: +91 9347155342 Step 2 — Provide the following details: • Your full name and order number • The item(s) you wish to return • The reason for return (from the valid reasons listed above) • Photographs of the item (required for defect or damage claims) Step 3 — Await Confirmation: Our team will review your request and respond within 2 business days with an approval or a request for additional information. Step 4 — Ship the Item Back: Once approved, securely pack the item and ship it to our store address. We will share further instructions upon approval. Step 5 — Refund or Replacement: After we receive and inspect the item, we will process your refund or send a replacement within 5–7 business days.

Once your returned item is received and inspected: Processing Time: Refunds are processed within 5–7 business days of receiving the returned item Refund Method: Refunds are issued to the original payment method used at the time of purchase Shipping Costs: Return shipping costs are borne by the customer unless the return is due to our error (wrong item, defective product) Partial Refunds: If an item shows signs of use, damage caused by the customer, or missing tags, a partial refund or rejection may apply Cash on Delivery Orders: Refunds for COD orders will be processed via bank transfer — please share your bank details when initiating the return

We offer exchanges for size or colour within the 7-day return window, subject to stock availability. • Raise an exchange request the same way as a return (email or phone) within 7 days of delivery • The item must be unused, with all original tags and packaging intact • If the desired size or colour is out of stock, we will process a full refund instead • Exchange items are dispatched after we receive and inspect the original item

• •Worn or Washed Items: Garments that have been worn, washed, or dry-cleaned are not eligible for return.
• •Items Without Tags or Packaging: Products returned without original tags, labels, or packaging will be rejected.
• •Custom or Altered Items: Items that have been tailored, altered, or personalised to your specifications cannot be returned.
• •Sale or Final-Sale Items: Items marked "Final Sale" or purchased during clearance sales are not eligible for return unless they are defective.
• •Innerwear and Accessories: For hygiene reasons, innerwear and accessories are non-returnable.
• •Items Returned After 7 Days: Returns requested after the 7-day window from the delivery date will not be accepted.

• •Change of Mind: Deciding you no longer want the product after delivery is not a valid return reason.
• •Incorrect Size Ordered: If you ordered the wrong size and the correct size was delivered, we are unable to accept a return. Please refer to our size guide before ordering.
• •Minor Colour Variation: Slight colour differences due to photography lighting or screen display settings are not considered defects.
• •Customer-Caused Damage: Damage caused by improper handling, washing, or storage by the customer is not covered.
• •Late Claims: Any issue raised after 7 days of delivery will not be entertained.

If you disagree with our decision regarding your return: 1. Reach out to us at contact@maheshmenstouch.com or +91 9347155342 with your concern 2. Provide all relevant documentation (order number, photographs, communication history) 3. Our team will escalate the matter to a senior review within 3–5 business days 4. If unresolved, disputes are subject to the laws of India and the exclusive jurisdiction of courts in Mancherial, Telangana

Mahesh Mens Touch reserves the right to update or modify this Return Policy at any time. Changes will be posted on our website with an updated effective date. We encourage customers to review this policy before making a purchase. Continued use of our Platform constitutes acceptance of any changes.

To initiate a return or for any questions about this policy, reach out to us: Email: contact@maheshmenstouch.com Phone / WhatsApp: +91 9347155342 Store Address: 11-115, Water Tank Road, Mancherial, Telangana, 504208 Support Hours: Monday to Saturday, 9 AM – 7 PM IST Weekend: Sunday, 10 AM – 4 PM IST